Shipping policy
Thank you for choosing KKU! We strive to provide a seamless shopping experience, and our shipping policy outlines the details of how we handle your orders.
1. Shipping Methods and Costs
We offer several shipping options to meet your needs. Shipping costs will be calculated at checkout based on the selected shipping method and your location.
2. Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has shipped.
3. Delivery Times
Delivery times vary based on your location and the shipping method chosen at checkout. Generally, you can expect:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-21 business days, depending on the destination.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.
5. Shipping Restrictions
Currently, we only ship to addresses within the United States and select international locations. Please ensure that your shipping address is complete and accurate to avoid delays.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at support@kkuhair.com within 10 days of the expected delivery date. We will work with you to resolve the issue.
7. Customer Service
For any questions or concerns regarding our shipping policy, please feel free to reach out to us via email or WhatsApp. We’re here to help!
Thank you for shopping with KKU!